Refund policy

Returns & Refunds

We want you to be satisfied with your order. If you are not, you may request a refund within 30 days of delivery.

What can be returned

Because our products are ingestible supplements, we can only accept returns of items that are unopened and with their seal intact. For hygiene and safety reasons, an opened pouch cannot be resold and cannot be returned.

If you opened your pouch and are not satisfied, contact us anyway at serviceclient.lirea@outlook.fr - we review these requests case by case and will do our best to find a fair solution.

How to request a refund

1. Email serviceclient.lirea@outlook.fr with your order number and the reason for the return.
2. We reply within 1 business day with the return address and instructions.
3. Ship the item back. Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect.
4. Once we receive and inspect the item, we issue the refund to your original payment method within 5 to 10 business days. Your bank may need a few extra days to post it.

Damaged, defective or wrong items

Contact us within 7 days of delivery with a photo of the item and the packaging. We will replace it or refund it in full, including shipping, at no cost to you.

Non-refundable

Digital products (guides, e-books) are delivered immediately and are not refundable once downloaded. Free or gifted items have no refundable value.

Cancelling an order

If your order has not shipped yet, email us and we will cancel it and refund you in full. Once it has shipped, the return procedure above applies.